Returns and Shipping Estimates
About Shipping Times
Most orders are processed within one to two business days. Once your order ships from us, average delivery time for the standard, domestic ground shipping option is 1 - 2 weeks.
If available for your ordered items and selected, your level of U.S. expedited service will determine delivery timeframes. Once your order has shipped, 3-day service means the service takes three business days to arrive; 2-day service takes two business days, and Next Day delivery means the package will arrive on the next business day after we ship it.
3-day, 2-day, and Next Day delivery are not available to Alaska, Hawaii, or U.S. territories, nor to P.O. boxes or APO boxes.
No Saturday or Sunday deliveries are available. U.S. national holidays are not delivery dates. Express packages will be shipped by UPS. Some rural addresses are not offered expedited service. Please make sure that the ship-to address on your order is correct. Manual address corrections due to errors or P.O. Box numbers will delay your package significantly and/or result in additional shipping charges. Free shipping and flat rate shipping do not apply to bulk orders.
UPS Ground Shipping includes a tracking number for your package.
Pricing is as follows:
Domestic Ground Shipping - $4.95
UPS Ground Shipping (includes tracking number) - $9.95
3-Day Shipping - $19.95
2-Day Shipping - $24.95
Next Day Shipping - $34.95
U.S. national holidays are not delivery dates. Please make sure that the ship-to address on your order is correct. Manual address corrections due to errors or P.O. Box numbers will delay your package significantly and/or result in additional shipping charges.
If We Made An Error or Your Item Arrives Damaged
If a problem with your merchandise is the result of our error, please contact us at email@example.com or 1-888-355-4321 to make arrangements.
You may return most items for refund within 30 days of the purchase date.
You will find instructions for returns on your packing slip. Items must arrive back to us in their original shipped condition with all original tags attached and original packaging and parts included.
You may return your package via the carrier of your choice. For your protection, we suggest using a shipping service that provides delivery confirmation, and that you insure the package for the value of the item(s) enclosed.
No credit can be issued until we have reviewed the returned item and it is found to be in new, unused, unlaundered condition (if applicable) with all original tags attached and original packaging and parts included.
Any credit or refund is applied to the original credit card used for payment.
If a customer returns an item in a condition that is not new and has been used or damaged (including but not limited to being dirty or soiled, with hair, or damaged by smoke smell or liquids) or laundered, no credit, refund, or other compensation will be issued. No credit or refund will be issued for items beyond the allowed return period of 30 days.